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Times are turbulent and will remain so. Software represents the strongest driver of the increasing speed and dynamics of change. After the advent of the Internet, smartphones, and platforms, artificial intelligence (AI) is currently the biggest trigger and at the same time the source of hope for business and society. AI has the potential to transform almost all areas and aspects of our lives through the automation of processing large amounts of data, making certain predictions, and supporting decision-making processes. Despite the nearly boundless potential, we still see three challenges in the application of AI:
1. AI is a lot of “theater” - Often there is less AI than expected
As is so often the case with promising new technological leaps, there is a lot of talk about the technology itself, but too little about its real significance and even less about concrete applications. The keyword AI can be found in many pitch decks, on websites, etc., without ever actually applying AI. MMC Ventures recently discovered that 40% of all AI startups in Europe do not contain any AI at all. This is a clear indication of a lot of sizzle and no steak. We see the intelligent machine processing and visualization of data based on statistical mathematical methods as one of the core services of modern analytical approaches such as AI. For this, enough data points are needed. They need to be ordered, sorted and made comparable.
2. Understanding gaps in adaptation
To understand the current technology development, “Moore’s Law” is often used as an explanatory construct. According to this principle, AI as a technology develops exponentially, i.e. the technological performance is doubled regularly. However, the problem is that there is a gap between what is technologically feasible and the reception or adoption by the individual. The gap, also called adaptation gap is getting bigger when it comes to the adoption of technology by (business) organizations and is even bigger regarding public institutions. AI as a technology offers many possibilities – but people and organizations are not yet able to use them. Still, the end user can adopt it relatively quickly. AI is integrated in many applications in daily life and often runs in the background. However, companies continue facing major challenges regarding the necessary structures and competencies.
3. Too many solutions for too few problems
One of the basic problems that we face repeatedly, despite all the technological euphoria, is that there are simply too few specific questions or problems that are worth solving with AI. Identifying these problems is crucial. They are often less obvious because they are hidden in processes or niches and are still very complex. For an outside (AI) developer, it is therefore very hard to get a proper insight. It always takes a suitable problem owner from industry who deals with the problems, procedures and so on. Based on these problems identified, possible technological solutions must be found. Here we often experience that a simple business intelligence (BI) solution is usually already sufficient enough to solve the problem and at the same time create a business benefit.
In summary, there is a lack of concrete business problems that are easy to solve with advanced technology and at the same time are comprehensible by the end user. Within this context, deep tech as a category of AI comes into play. Although the term is also broadly defined, its use is far less exaggerated compared to AI. Additionally, deep tech stands for the ability, with the help of the latest scientific findings, to solve concrete business problems and thus to create innovations in the form of start-ups, amongst other things.
To further illustrate the possibilities of deep tech, we use the example of the Hasso Plattner Institute (HPI), which is seen as the talent foundry for software developers in Germany. Over the last few years, a cluster of researchers at HPI, led by Prof. Dr. Jürgen Döllner, has developed around the topic of visualization of data in real time. With a team of 30 employees, he works on fundamental technological software solutions within the realm of "deep learning" and data visualization. The technologically feasible is matched with concrete problems together with industry partners and experts.. From this, the company builder German Deep Tech has created numerous start-ups over the last years which have been successfully operating in the markets.
Two of them are introduced briefly to give an insight into what really is viable and what role deep tech in combination with AI can play to solve concrete problems.
Technology: AI-based location intelligence platform Customers/users: established industry and retailers with locations/shops, public transport companies, real estate businesses
Addressed Problems: Location-related data and transaction data have a big influence on the success of companies and organizations. To date, it was very time and labor intensive to involve such data in decision-making process or only possible through specialists and complex tools. As a result, a lot of data crucial to success in the decision making were not considered - there were no reliable “data-driven” decisions possible.
For real estate properties, specific analyses can cost so much time that as a result the property is not available anymore. In the retail sector, the factors influencing success or failure of business locations are usually only insufficiently known.
Solution: Targomo offers a location intelligence platform that enables users to carry out location analyses without the need for special GIS (geographic information systems) knowledge. The location intelligence platform analyses geo-related data using artificial intelligence in real-time and uncovers complex dependencies. This way users receive valuable insights to increase sales, reduce costs and to achieve decisive competitive advantages.
The platform is already being successfully deployed domestically and abroad: Real estate and retail companies forecast the potential of locations to optimize branch networks and delivery routes; public transport companies adjust routing according to demand.
Technology: AI-based analytics platform for managing software development organizations Customers/users: Companies from all industries, whose competitive advantage is based on self-developed software (banks, insurance companies, mechanical engineering, trade, logistics, …)
Addressed problems: Software forms the basis for the business success of almost all industries – particularly in the age of digitalization. However, managing internal software development departments or corresponding third-party service providers in such a way that software releases are efficient, of high quality and completed within the planned timescale, and made available to users, is a great challenge. In particular, regarding the subject of efficiency optimization, the software engineering discipline is still decades behind other engineering disciplines such as mechanical engineering. It is not uncommon for productivity losses to be so high in the development process that from 100% of invested development budget only about 20% in new features (business value) can be returned to the users. A reason for those elevated time and money losses are, for example, software errors and their clean-up in code. The subject is currently essential for business decision-makers as they are aware of the chances of digitalization in order to be able to lead their company to long-term success.
Solution: Seerene offers an end-to-end analytics platform that analyses the entire software process. This includes internal software development as well as those outsourced to third parties. Persons responsible can, for example, transparently identify in which areas the developers have to spend a lot of time on defect fixing or where there is “unclean code”, which may compromise current releases. Seerene makes available analyses, that are visually and easily understandable, in so-called software maps and in the form of a Digital Boardroom. Using this, corporate managers can minimize risks in software development, improve the quality and raise productivity by 30 percent and more.
In conclusion, we are convinced that technology will always prevail. The only open question is when and how. AI and algorithms already influence many areas in our lives today. In our view, deep tech is a concretization of the application of AI. Each (new) technology needs a new problem. The path to the solution can be differently designed - there is no patent remedy. But there are always great opportunities, particularly when problem owners (industry) and solutions (start-ups) connect and merge.