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CIOs, IT Executives,
You are responsible for a development team that works on a software system.
You need to make sure that the developers can spend as much time as possible on value-generating features.
Hence, you need to identify and remove obstacles in the development process that steal developer time.
This use case is applicable to any kind of software development, independent of process methodologies (waterfall, agile, scaled agile, V-model, …) or type of software systems (IT applications, SaaS, mobile apps, embedded systems, …)
You see that your developers spend a significant portion of their time for defect fixing. This is “wasted” time that should be used for implementing valuable features instead.
You can only observe the developers' fight against the defect backlog but you don’t see recurring patterns and neuralgic points that cause the defects. Hence, you cannot pinpoint and eliminate the root causes. For example:
To reduce this wasteful defect fixing you would need to trigger improvement measures in multiple dimensions. But which ones and where to start?
It would be helpful to quantify the amount of time spent for defect fixing as KPI. This way, you could systematically monitor the effectiveness of your improvement measures.
An early warning system would be perfect that tells you about future defect risks, for example, because of:
Light-weight but effective risk-mitigating activities should be integrated into the daily doing of the developers. For example:
An effort stream monitoring would be helpful to steer towards the sweet spot between working on test code versus production code.